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Cancellation and Refund Policy

Last Updated: November 13, 2025

Refund Eligibility

Full Refund (100%)

You are eligible for a complete refund if:

• We fail to deliver your website demo within 120 hours of receiving complete information
• Technical issues on our end prevent website creation
• We cannot provide the services as described

No Refund

Refunds will NOT be provided if:

• Website demo has been delivered and you approved it
• You provided incomplete or inaccurate information causing delays
• You are unavailable for review/feedback
• You change your mind after demo delivery
• Subscription renewal payments (annual fee is non-refundable once service year begins)

Cancellation Policy

Before Website Delivery

You may cancel your order before demo delivery for a full refund minus payment processing fees (if applicable).

After Website Delivery

Once the demo is delivered, cancellation with refund is not available. However, you can:

• Request revisions during the free review session
• Choose not to renew at the end of your subscription year

Subscription Cancellation

• Cancel anytime before renewal date
• Website remains active until current subscription expires
• No prorated refunds for unused time

Refund Process

If eligible for a refund:

1. Contact us at support@mybis.site with your order details
2. We will review your request within 2-3 business days
3. Approved refunds processed within 5-7 business days
4. Refund credited to original payment method via Razorpay

Non-Refundable Items

• Optional add-on services (custom domain setup, logo design) after delivery
• Website update fees (₹50 per update)
• Third-party costs (domain registration fees paid to domain registrars)

Dispute Resolution

If you're unhappy with our decision:

1. Contact our support team for reconsideration
2. Provide detailed explanation of your concern
3. We will respond within 5 business days

Force Majeure

Refunds for delays caused by circumstances beyond our control (natural disasters, internet outages, etc.) will be evaluated case-by-case.

Contact for Refunds

Email: support@mybis.site
Phone: +91-95260-68411
Response Time: Within 24-48 hours

Note: This policy complies with Indian consumer protection laws and Razorpay's merchant policies.